Commonly Asked Questions

How do I get a replacement unit?

• Please provide your order reference number and the reason for the return. We will begin the RMA process and send you instructions in a separate email.

 My product is not working properly—what do I do?

• Have you conducted a bench test? If so, what were the results? Please also provide your order number. Would you like a replacement?

My product is defective, please let me know the return procedure.

• To start a return, please visit the site where you purchased the item and open a return request. A return label will be provided if applicable.

Can you confirm if this is compatible and will work?

• Please provide your OEM# so we can confirm compatibility

Can I use this on cars?

• Please provide your OEM# so we can ensure compatibility.

I need an RMA# to return the item—it’s the wrong one.

• Please provide your order number so we can begin the RMA process.

Can you confirm the part will fit.

• Please provide your OEM# so we can confirm compatibility.

Where is my order?

• Please provide your order reference number so we can review the tracking details.

Is this exactly like the picture?

• All of our products match the images shown in the listing. Let us know if you have any other questions.

What is my OEM part#?

• OEM stands for Original Equipment Manufacturer. If you don’t have this number, your local dealership can provide it using your VIN#.

 What is the length of the cable?

• Cable length varies by product and is not listed on our website. We will need to contact the manufacturer directly.

Can I return items at no cost if they were purchased over 30 days ago? I ordered too many.

• You may return the product for a refund, but return shipping is your responsibility. We will inspect the item and issue a refund based on its condition, and a restocking fee may apply.

What is the warranty on my product?

• All items come with a one-year limited warranty unless otherwise stated.

I bought my product on a 3rd party platform, and need a return label

• To return the product, open a return request on the site your purchased it from. A return label will be provided.

I would like to see drawings with dimensions on this part.

• Dimensions vary by product. We do not have standard drawings and would need to look them up for the specific product.

Are these a direct replacement for the OEM starter?

• Yes, our parts are new aftermarket OEM replacement products and are designed as direct fits.

How quickly can I get one if I order today?

• Orders typically arrive in 2–4 business days. For faster delivery, select an expedited option during checkout.

What is an RMA?

• An RMA (Return Merchandise Authorization) allows us to process returns. Please provide your order number so we can issue one.

Does a pulley come with my product?

• It depends on the product. Please refer to the product details or images.

 Do the bolts come with it?

• It depends on the product. In some cases, the pictures will show if bolts are included.

Do you have shims?

• We do not carry shims. You’ll need to use the one from your original application.

Will this fit on a [vehicle/machine]?

• Please provide your OEM# so we can confirm compatibility.

How many teeth are on this?

• The number of teeth varies by product. Please reference the product details or contact us with the item number.

Will this work on my boat?

• Please provide your OEM# so we can confirm compatibility.

This part was never delivered—what do I do?

• Thank you for notifying us. We’ll open a tracer claim to locate the item. If it can’t be found, would you prefer a replacement or a refund?